Reference
Troubleshooting
Quick fixes for search that looks wrong, files Segue can't read, AI that isn't available and Shortcuts that don't run.
Search looks wrong
Section titled “Search looks wrong”Choose Library > Rebuild Index. It rebuilds the search index from your files and never changes them.
A file can’t be read
Section titled “A file can’t be read”Segue says how many files were skipped above the song list; click it to see which and why. A file that isn’t UTF-8 text opens read-only with Segue’s best guess at its encoding: convert it to UTF-8 to edit it.
AI isn’t available
Section titled “AI isn’t available”Settings > AI says why and links to the right place in System Settings. Segue still converts every paste with its own rules. See AI in Segue.
A Gig Mode Shortcut doesn’t run
Section titled “A Gig Mode Shortcut doesn’t run”Press Test in Settings > Live. If macOS blocked it, see Gig Mode Shortcuts.
Segue didn’t offer to resume a show
Section titled “Segue didn’t offer to resume a show”Segue offers to resume only a show that was still running when it quit. A show you ended is in the gig log.
Still stuck?
Section titled “Still stuck?”Write to us from the Support page. A real person answers, usually within a few days.